It was 5:00 p.m. at the office, and most of the team was winding down to head home. I decided to check a couple of last emails before wrapping up myself, and that’s when I saw it—a flood of customer support emails pouring in, all reporting the same problem.   At my former company, Shoutlet, we built a social media marketing platform that brands like Best Buy, Four Seasons Hotels, and 2KGames relied on to manage their social media posts.…